Privacy Policy

1. Who is the Personal Information Controller?

Magleno KG acts as the Personal Information Controller (PIC) for all personal data collected through this website and through direct business communications. Our contact details are as follows: address at 18 Araneta Ave, Caloocan, 1401 Metro Manila; telephone at +63 2 8364 1183; email at [email protected]. As PIC, we determine the purposes and means by which personal data is processed and we bear responsibility for ensuring that processing is done lawfully and securely.

2. What types of personal information do we collect?

We collect personal information only to the extent necessary to respond to your inquiries and to provide renovation-related information. The types of information we may collect include your full name, email address, phone number, and any project details you voluntarily provide through our contact form.

When you visit our website, we may also automatically collect certain technical information such as browser type, device type, operating system, referring URLs, and pages visited. This information is collected through cookies and similar technologies and is described in more detail in our Cookie Policy.

We do not collect sensitive personal information as defined under Section 3(l) of the Data Privacy Act of 2012 unless expressly required for a specific service and with your explicit consent.

3. For what purposes do we process your personal information?

Your personal information is processed for the following legitimate purposes: responding to inquiries submitted through our website contact form; providing information about our renovation services; scheduling site visits or project consultations when requested; maintaining records of client interactions for business continuity; and complying with applicable legal, regulatory, or contractual obligations.

We do not use your personal information for automated decision-making or profiling that produces legal effects or significantly affects you without your knowledge and consent.

4. What is the legal basis for processing your data?

Under the Data Privacy Act of 2012, we process your personal information on the following legal bases: your consent, provided when you voluntarily submit information through our contact form; the performance of a contract or steps taken at your request prior to entering into a contract; our legitimate interests in operating and improving our business, provided these interests are not overridden by your rights and freedoms; and compliance with a legal obligation.

5. How long do we retain your personal information?

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. Inquiry records are generally retained for a period of two (2) years from the date of submission unless a business relationship is established, in which case data may be retained for the duration of that relationship plus five (5) years in accordance with standard commercial record-keeping requirements under Philippine law.

Technical data collected through cookies is subject to the retention periods described in our Cookie Policy.

6. Do we share your personal information with third parties?

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website or conducting our business, such as email hosting services, provided those parties agree to keep information confidential and use it solely to perform services on our behalf.

We may also disclose personal information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, the safety of others, or the integrity of our operations.

7. How do we protect your personal information?

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission using HTTPS protocols, access controls limiting internal access to personal data on a need-to-know basis, and regular review of our security procedures.

No method of data transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot warrant absolute security of data transmitted to or through our website.

8. What are your rights as a data subject under Philippine law?

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information: the right to be informed of the collection and processing of your personal data; the right to access personal data we hold about you; the right to object to processing on grounds relating to your particular situation; the right to rectification of inaccurate or incomplete data; the right to erasure or blocking of data that is unlawfully collected or no longer necessary for the purpose it was collected; the right to data portability; the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines; and the right to damages for violations of your privacy rights.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations.

9. Do we transfer data outside the Philippines?

We primarily store and process data within the Philippines. In cases where third-party service providers are located outside the country, we ensure that appropriate safeguards are in place, including contractual clauses that require those providers to protect personal data to a standard comparable to Philippine law. Any cross-border transfer of data is conducted in accordance with the requirements of NPC Circular 16-01 and related issuances.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory guidance from the National Privacy Commission. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. How can you contact us about privacy concerns?

For questions, requests, or concerns related to this Privacy Policy or the processing of your personal data, please contact us at: Magleno KG, 18 Araneta Ave, Caloocan, 1401 Metro Manila, Philippines. Email: [email protected]. Phone: +63 2 8364 1183.

You also have the right to file a complaint with the National Privacy Commission at its official address or through its website at www.privacy.gov.ph if you believe your data privacy rights have been violated.